Buying on the Internet

For researching hearing loss and hearing aids, the internet’s ability to provide a wealth of information at the click of a button is unrivalled. But while purchasing hearing aid batteries, accessories, etc is no different to any other online purchase, we would definitely recommend against purchasing hearing aids over the internet.

Why is this?
Well, in a lot of cases it can mean that a full evaluation of your hearing is not carried out. This is very important as without it how do you know the right hearing aid for your needs is being supplied?

Aftercare is as important as having the right hearing aid
Of equal importance is the aftercare service provided. What happens when you need some adjustments made or a repair is needed? A lot of sites offer no level of service and minimal warranties which could be very costly and inconvenient when a problem arises.

Can you believe price claims on the internet?
It’s also very easy to look at prices online but are they telling you the full story? It’s all too common to find that the hearing aids you’ve seen are not available. You may also find that you are pointed to an alternative product which might not be as discounted as others.

Our list below shows what we feel is the minimum level of service you should expect from any hearing aid supplier.

Getting the best advice on "best practice" sales and service
For further information on buying online, and hearing aid companies in general, go to www.which.co.uk and read the Buyers Guide from their Report. Whilst we did not feature in this, we do subscribe to “best practice”.

Whoever you purchase hearing aids from, make sure that they offer at least the following services:

• Free aftercare

• Free hearing check-ups

• Free re-programming to ensure optimum performance from your hearing aids

• A minimum of four years breakdown warranty

• Free home visits if required

• A battery postal policy

• Professional registration with the HPC

At Endon Hearing Care Centre you can enjoy these as your right!

call Endon Hearing Care Centre on 01782 505666.  If lines are busy or if calling after hours, please fre ephone 0800 389 2059. Please quote reference WB EN 01 when you call.